Boost your customer experience
sharcx provides a service that affects and optimizes your customer satisfaction with the help of machine learning. Working with our tool, you will be able to show customer care beyond commitment: Predict and fulfill everything they may wish for in advance – and even before they know it themselves.
Why happy customers are good business
B2B customers already demand better experiences
In a recent survey, lack of speed in interactions with suppliers emerged as the number-one “pain point”. Yet the reality at most B2B companies is far from this vision. Many companies often need days to provide a quote, require customers to fill in complicated order forms (often on paper), and frequently leave customers in the dark about the status of their order.
Customization is more widespread in B2B than B2C. B2B suppliers adapt not only their products but also their processes to accommodate customers.
The stakes are usually higher in B2B deals. Individual customer relationships are easily worth millions of euros for big B2B companies.
sharcx systematically improves customer satisfaction!
Analyze your customer touchpoints and turn them into structured data.
Create transparency to understand what makes your customers unhappy.
Solve customer experience challenges via automated apps.
How It Works
Understand your customer journeys
Identify and analyze the existing master and transactional data.
Analyze future transactions regarding identified patterns.
Get to know our sharcx suite
The six journeys that drive customer experience
Identification of products that meet a need
B2B customers often find it challenging to identify the right product or service. Improving this journey is especially relevant for companies with a fragmented customer base and nonessential but value-adding products.
Selection of a supplier and initial purchase
In this journey, buyers struggle to compare suppliers in a timely manner across multiple criteria. Some simplify the choice and choose a supplier only on price (to be disappointed later on by the service level) or take months to go through a very detailed tendering process.
Co-Development and Co-Innovation
This is a critical journey in innovation-heavy industries, but many sales managers and R&D leaders complain how difficult it is to keep projects efficient and on track, as they tend to operate in a governance vacuum.
Dealing with unexpected events
Coping with purchase-related problems, such as equipment breakdowns and missed deliveries, is a make-or-break journey.
Using the product and getting service
Receiving (planned) maintenance also is a make-or-break journey, again especially for customers of machinery and capital goods.
Reorder familiar products and services
Efficient and error-free reordering is a major concern for customers sourcing raw materials or components.
Meet our dedicated Team
How sharcx helped our customers
“The sharcx service is a clear improvement for our CSOs and creates a consistent service for our customers.”
Yvonne | Sales Manager
“sharcx brings great value to BASF. It improves the service to our customers tremendously.”
Sandra | Customer Service Manager
“We are able to take actions earlier, when we have this information consistently and in advance.”
Bjoern | Senior Purchaser
Reach out to make your customers happier!
Get in touch:
68169, Mannheim, DE
+49 172 7465186