sharcx

We believe in business growth through loyalty!

Boost your customer experience

sharcx provides a service that affects and optimizes your customer satisfaction with the help of machine learning. Working with our tool, you will be able to show customer care beyond commitment: Predict and fulfill everything they may wish for in advance – and even before they know it themselves.

Why happy customers are good business

B2B customers already demand better experiences

In a recent survey, lack of speed in interactions with suppliers emerged as the number-one “pain point”. Yet the reality at most B2B companies is far from this vision. Many companies often need days to provide a quote, require customers to fill in complicated order forms (often on paper), and frequently leave customers in the dark about the status of their order.


Differentiation

Customization is more widespread in B2B than B2C. B2B suppliers adapt not only their products but also their processes to accommodate customers.


Transaction Volume

The stakes are usually higher in B2B deals. Individual customer relationships are easily worth millions of euros for big B2B companies.

sharcx systematically improves customer satisfaction!

sharcx.collector

Analyze your customer touchpoints and turn them into structured data.

sharcx.center

Create transparency to understand what makes your customers unhappy.

sharcx.toolbox

Solve customer experience challenges via automated apps.

How It Works

Understand

Understand your customer journeys

Generic B2B customer expectations
Industry and application specific customer experience
Delivery Reliability, Product Quality, Service Demands, etc.
Analyze

Identify and analyze the existing master and transactional data.

Data analysis of historic transactions
Pattern definition and validation
Predict

Analyze future transactions regarding identified patterns.

Execute pattern analysis on future transactions
Predict customer experience
Act automatically

Get to know our sharcx suite

The six journeys that drive customer experience

Identification of products that meet a need

B2B customers often find it challenging to identify the right product or service. Improving this journey is especially relevant for companies with a fragmented customer base and nonessential but value-adding products.

Selection of a supplier and initial purchase

In this journey, buyers struggle to compare suppliers in a timely manner across multiple criteria. Some simplify the choice and choose a supplier only on price (to be disappointed later on by the service level) or take months to go through a very detailed tendering process.

Co-Development and Co-Innovation

This is a critical journey in innovation-heavy industries, but many sales managers and R&D leaders complain how difficult it is to keep projects efficient and on track, as they tend to operate in a governance vacuum.

Dealing with unexpected events

Coping with purchase-related problems, such as equipment breakdowns and missed deliveries, is a make-or-break journey.

Using the product and getting service

Receiving (planned) maintenance also is a make-or-break journey, again especially for customers of machinery and capital goods.

Reorder familiar products and services

Efficient and error-free reordering is a major concern for customers sourcing raw materials or components.

Meet our dedicated Team

Erik Wiegert

Business Development

Philip Röder

Product Development

Gargi Nirmal

Data Science

Fernanda Rodrigues

Operations

How sharcx helped our customers

The sharcx service is a clear improvement for our CSOs and creates a consistent service for our customers.

Yvonne | Sales Manager

sharcx brings great value to BASF. It improves the service to our customers tremendously.

Sandra | Customer Service Manager

We are able to take actions earlier, when we have this information consistently and in advance.

Bjoern | Senior Purchaser

Reach out to make your customers happier!

Get in touch:

Address

Industriestraße 35

68169, Mannheim, DE

Contact

+49 172 7465186
info@sharcx.com

Contact Us

Chemovator GmbH, sharcx
Industriestraße 35
68169 Mannheim GER
+49 172 7465186
info@sharcx.com

sharcx
A Venture Team of Chemovator

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